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We all make mistakes; it’s how you deal with them that matters most.

A good example of how not to deal with a customer complaint!
We’re pretty positive and upbeat individuals here at Minerva but every now and again we have a bad day HQ.  One such occasion was when one of our school’s contacted us to advise t…

Question: What do Lorraine Ashover and Sir Chris Hoy have in common?

Why the "aggregation of marginal gains" is important in your procurement activities.
Answer:  They both believe in the benefits of the ‘aggregation of marginal gains’. I had the honour and privilege of hearing Sir Chris Hoy speak at an Entrepreneur’s Convention…

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