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MT2 Season Three: Episode Forty

  We're ending the season with customer service in the sunshine!     Don't forget you can view all the episodes from Season Three here Or why not catch up on Seaso… http://minervapcs.com/blog/mt2-season-3-episode-40/

Quality Standards – what’s that all about and why did we bother?

For those of you who know us well you’ll be fully aware that for the team here at Minerva exceptional customer service really is our ‘raison d'être’. I cannot tell you have much p… http://minervapcs.com/blog/quality-standards-whats-all-about-and-why-did-we-bother/

Loyalty doesn't always pay

Why being a loyal customer doesn't always result in you getting the best deal.
I think most of us are aware that loyalty doesn't always pay but I also think most of us are guilty of thinking "but that's not us".  Well let me tell you, it probably is! We'v… http://minervapcs.com/blog/loyalty-doesnt-always-pay/

It must be love, love, love! How will you recognise National Customer Service Week?

Now, as a school you might be wondering why you should even consider National Customer Service Week? For some it may be more obvious; bursars in independent schools have fee pa… http://minervapcs.com/blog/it-must-be-love-love-love-how-will-you-recognise-national-customer-service-week/

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