I have worked with Minerva for a number of years because they provide procurement expertise and focus that enable our school to achieve higher quality results at a better price. The recent catering tender achieved an initial investment into the school of £50,000; a contract with Chartwell's that will achieve a profit share within one year; and a much better range and quality of food. Minerva manage the whole process to remove the pressure from the school; they ensure that the tender sticks to a tight timeline; and enable full compliance with procurement legislation. I would strongly recommend Minerva and we are already working together on our next tender.
Above and beyond our expectations! When Oxfordshire academies’ business managers engaged Minerva to procure a new payroll provider, we did not expect that this would be the beginning of a strong on-going partnership. In fact the service from Minerva has been well above and beyond our expectations. It has undoubtedly been the best decision the group has made. Lorraine and her team are extremely responsive, months after the procurement element of a project has been concluded they are always happy to support us if an issue arises or to provide assistance or advice on a particular aspect of the contract or service provision. In an era of sales people who ‘over promise and under deliver’ it is refreshing to deal with an organisation with integrity and commitment that genuinely puts the customer first. I cannot recommend Minerva highly enough.
I am pleased to have the opportunity to provide a letter of recommendation for Minerva Procurement Consultancy Services Ltd. We began our association with Lorraine Ashover, their Director, a little over 7 months ago and whilst our association has not been that long her company has always provided us with a high quality and first rate service at competitive rates.
In particular Lorraine has enabled the College to make significant savings on our utility contracts, our reprographic function and most recently our franking machine contract. Her attention to detail when listening to our needs, identifying appropriate solutions and then presenting her findings has been exemplary. Her Procurement Audit Reports are comprehensive, free of industry jargon and identify the costs and savings involved with both current providers and proposed alternatives in a clear and unbiased fashion, leaving us free to make our own judgement on which proposal best suits our needs.
Minerva’s ‘after-sales’ service has also been excellent. Lorraine runs her firm with integrity and skill and she herself is friendly, approachable and highly professional. She is readily available by both phone and email and her response to any concerns or queries has always been timely. For example, we experienced ongoing problems with the suppliers of one of our gas contracts, however having contacted Lorraine the whole matter was taken out of our hands and, most importantly, she worked with them on finding the best solution for us. Problem solving is an extremely time‑consuming and costly activity, and to be able to confidently pass this over to someone else in the sure knowledge that they are serving their customer’s best interest at no additional cost, has been a great bonus.
The industry knowledge demonstrated by Lorraine and her team at Minerva has I am sure been the reason why they have been able to achieve such successful outcomes on our behalf, their business terms are straightforward and transparent, and I would recommend their services to you without reservation.
The process was very thorough and professional and saved me an immense amount of time and additional workload.
It has been a pleasure to work with Lorraine at Minerva on the Telephony services lines and calls project. The level of detail supplied in the report was excellent; the report explained the procurement process, the details of the proposals received and a summary of the findings. A beneficial saving was made with a minimal amount of time and input from myself i.e. only a few telephone bills and a copy of the contract. Although there is no obligation to take up the findings and recommendations I felt confident and reassured by Minerva’s in depth expert advice and research to follow their recommendation and achieve best value for the school.
In addition, Lorraine carried out a comprehensive quick ‘sense check’ of the proposed Reprographic contract, accessing a network of internal and external resources she was able to provide me with a very useful detailed response.
So thank you Minerva, I am grateful for being able to tap into your expertise and to receive such a responsive service.
Nathan was very responsive to our needs and kept us informed throughout the process. Communication was timely and professional, and Minerva obviously has an excellent knowledge of statutory tender requirements for public bodies. We were impressed with the service and the support provided.
“…the procurement exercise has generated significant savings for the College.
The College obviously has to ensure that all suppliers are covered to work with children and Minerva was able to ensure the suppliers have relevant cover. Minerva provided support throughout the process and was available for interviews and meetings to ensure the decision making process was made simpler.
The work Minerva completed for the College enabled us to review all proposals in a very clear manner and was instrumental in making sensible decisions on the projects. I would have no hesitation in recommending the services of Minerva for future procurement in the College or for other businesses.”
“Lorraine works in a very efficient and professional manner, and she has secured considerable cost savings for my school. We particularly like the ‘unpushy’ approach. Having known her for several years I have no hesitation in recommending Lorraine and her service to any other school.“
Minerva understood the requirements of the Aylesbury Vale Academy very clearly and completed the exercise in a very objective and professional manner. Because they understood our needs, the specification was as relevant as possible and we believe that the process has delivered the most optimum outcome in terms of selected providers of our services.
I would like to express our gratitude for all the work that your colleague, Lucy Smith, has done on the grounds maintenance tender at Chipping Norton School. She advised and guided us throughout the tender process, updating us when required, and ensuring that all steps were taken in a timely and efficient manner. She worked closely with our Site Manager, Steve Edwards, to produce a detailed specification of the work to ensure the tender documents covered all our operational needs a well as regulatory requirements. Lucy also arranged and conducted a site visit for a number of suppliers. The tendering process was well documented and the detailed report produced by Minerva should satisfy external auditors during the annual review of accounts and has enabled us to make an informed decision of the best company to meet our grounds maintenance needs.
The savings by re-tendering the contract will more than offset the procurement fee paid to Minerva resulting in an overall projected savings of more than £750 over the three year period of the contract.
We are very pleased with the experience we have had with Minerva in facilitating this important procurement process and for all the work done by Lucy to produce a successful outcome. I would happily recommend Lucy for similar procurement projects and look forward to working with her and the rest of the Minerva team in the future.
Thank you again for providing a high standard of service.