Awarding your contract is often a long awaited milestone — but it’s not the finish line. Mobilisation is where the real work begins: turning tender promises into a safe, compliant, uninterrupted service from day one.
In this practical session, Minerva director Lorraine Ashover will talk through what clients need to have in place when they’re moving to a new supplier (or re-setting expectations with an existing one). Using examples mainly from cleaning, catering and ICT managed service contracts, we’ll cover the typical pitfalls that cause delays, cost creep or service disruption — and how to avoid them with a clear mobilisation plan.
Join us to understand the key steps, responsibilities and timelines that sit between contract award and go-live, so you can start your new contract confidently and keep control of outcomes from day one.
Key takeaways:
- A clear mobilisation plan and governance: how to structure timelines, roles, decision-making, escalation and change control from award to go-live.
- Right-first-time readiness: what information, surveys/discovery, access, compliance and onboarding needs to happen early to avoid slippage and surprises.
- Continuity and risk management: how to manage incumbent-to-new-supplier transition, protect service delivery, and build practical contingencies.
- Locking in outcomes from day one: turning tender promises into measurable deliverables (KPIs/SLAs), with an “early life support” approach to stabilise performance quickly.