{"id":1418,"date":"2021-06-01T11:01:47","date_gmt":"2021-06-01T10:01:47","guid":{"rendered":"https:\/\/minervapcs.com\/?p=1418"},"modified":"2021-06-01T14:57:06","modified_gmt":"2021-06-01T13:57:06","slug":"quality-standards-what-are-they-all-about-and-why-did-we-bother","status":"publish","type":"post","link":"https:\/\/minervapcs.com\/quality-standards-what-are-they-all-about-and-why-did-we-bother\/","title":{"rendered":"Quality Standards \u2013 what are they all about and why did we bother?"},"content":{"rendered":"\t\t
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For those of you who know us well you\u2019ll be fully aware that for the team here at Minerva exceptional customer service really is our \u2018raison d’\u00eatre\u2019.\u00a0 I cannot tell you have much pleasure I derive from knowing that my team or I have delivered a \u2018job well done\u2019.<\/p>

It\u2019s a personal bugbear of mine when I see suppliers who are ripping off schools or providing p*ss poor service and I\u2019m on a mission to rid them from the planet!\u00a0 But in order to do that we need to \u2018walk the walk\u2019 here at Minerva and that means delivering a service which really \u2018wows\u2019 our clients.\u00a0 Every. Single. Time.<\/p>

What you might not be aware of is that for every project we complete we ask our customers for a Net Promoter Score\u00ae and specific feedback on how we\u2019ve performed.\u00a0 Whilst we know we go out of our way to do a fantastic job we also know that we shouldn\u2019t ever rest on our laurels and so getting that feedback on what could be done better is invaluable to us.<\/p>

We wanted to find a way to capture how we plan to go about delivering extraordinary<\/em> service on an ongoing basis.\u00a0 What do we need to do to make sure that we continue to progress?\u00a0 A team brainstorming session some time back resulted in the development of the Minerva Quality Standards \u2013 a set of \u2018rules\u2019 we plan to live by in all of our interactions both internally and externally.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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There\u2019s a big poster of this on our wall in the office and it\u2019s a standard agenda item at our monthly team meetings so this isn\u2019t just something we\u2019ve dreamt up, popped on a piece of paper only for it to gather dust in the back of a drawer.<\/p>

That\u2019s also why I\u2019m sharing the standards here again.\u00a0 To be publicly accountable.\u00a0 If we\u2019re not delivering on any <\/em>of these commitments, you make sure you let us know!\u00a0 By doing so you\u2019ll be helping me and my brilliant team continue in our mission to deliver extraordinary service to all of you.<\/p>

Lorraine Ashover, Director<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

For those of you who know us well you\u2019ll be fully aware that for the team here at Minerva exceptional customer service really is our \u2018raison d’\u00eatre\u2019. I cannot tell you have much pleasure I derive from knowing that my team or I have delivered a \u2018job well done\u2019.<\/p>\n","protected":false},"author":2,"featured_media":1142,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[44],"tags":[],"acf":[],"yoast_head":"\nQuality Standards \u2013 what are they all about and why did we bother? - Minerva<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/minervapcs.com\/quality-standards-what-are-they-all-about-and-why-did-we-bother\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality Standards \u2013 what are they all about and why did we bother? - Minerva\" \/>\n<meta property=\"og:description\" content=\"For those of you who know us well you\u2019ll be fully aware that for the team here at Minerva exceptional customer service really is our \u2018raison d'\u00eatre\u2019. 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